FAQs
Customs
Q: Will I be charged for customs? And how much will the charge be?
A: Yes, you will be asked to pay those fees upon delivery; yet, most countries will not charge you customs fees at all.
Payments
Q: Do you accept Credit/Debit card payments?
A: Yes, we will process your online payments through our partner "Iyzico".
Q: What are the accepted payment options?
A:
- In Lebanon: We accept COD (cash on delivery), Credit/Debit card payments (international limit), *OMT transfers, and *Whish transfers.
- In Turkey: We accept Credit/Debit card payments (international cards), *OMT transfers, and Bank transfers.
- Other countries: We accept Credit/Debit card payments, and *OMT transfers.
Q: How many currencies and languages do you support?
A: Our platform displays only 1 currency "USD" for the moment but we are working on implementing more currencies in the future. Our live chat, however, can support you in English, Arabic, French, Turkish, and Deutsch.
Returns & Exchange
Q: What happens in the event of an unsatisfactory/damaged/wrong/ missing item/s?
A: We take such matters very seriously and will look into individual cases thoroughly. Please check out our Return Policy page for more info.
Order Placement
Q: Can I order without having to sign up?
A: Yes, you can always place an order without creating an account; however, if you do then you would have a history of what you have previously purchased.
Q: I can not figure out how to use your system, can you help?
A: Of course! We are always ready to help you with whatever problem you have. All you have to do is contact one of our available agents on the live chat or you can visit our Contact Us page for contact details and simply send us a message.
Q: Is it possible to change the order after I have already placed it?
A: It depends, if we have not shipped your order yet then we can definitely change it; however, if your order has been already shipped then unfortunately there is nothing we can do.
Q: Do you provide a Wholesale Service?
A: Yes, we do provide a wholesale service upon your request. Some of our items can be ordered in bulk when contacting our agent through one of the ways mentioned here. Or you can provide us with a customized list of your choice and we will get back to you with the result.
*If you want your payment method to be through either OMT or Whish transfers, please choose the "Money Order" option when you confirm your order and contact us afterward.